TICKET PURCHASE GENERAL TERMS AND CONDITIONS

General Terms and Conditions and Scope of the Agreement

1./ The present general terms and conditions (hereinafter referred to as: contract/GTC/ General Terms and Conditions) unifies the legal relation, rights and obligations between the person using our webshop for ticket purchase (hereinafter referred to as: Customer) at the website under www.matyas-templom.hu (hereinafter referred to as: the website/online shop) and the Matthias Church (tax number: 18334588-2-41; registration number: 00001/2012-001; registered office: 1014 Budapest, Országház Street Represented by: László Süllei (hereinafter referred to as: Service Provider) as Service Provider.

2./ The present contract and the general terms and conditions contained therein cover all tickets specified in Chapter III. provided by the Service Provider that are available for purchase by the Customer on the website.

3./ The present contract is valid from the 4^th of December 2023 until revoked. The present contract contains the applicable status.

4./ The Service Provider reserves the right to amend and supplement this contract within the framework of the relevant legislation. After the amendment or addition to the contract, the Service Provider informs all Customers with whom it has an active legal relationship by e-mail – or informs them in another way. The amendments and additions to already concluded contracts will only come into effect with the express consent of the Customer. Customers contracted with the Service Provider after the amendment are subject to the amended terms and conditions.

5./ The contracting parties consider the email communication between them to be in writing, during which they are entitled to agree on the information necessary for the performance of the subject of this contract.

6./ By using the services provided by the website – ticket purchase –, and thus by purchasing any of the products, the Customer acknowledges the contract in force at the time of placing the order. We ask our Dear Customers to carefully read the present contract and all its terms and conditions before deciding to place an order, and only place and order on the selected product(s) if you fully agree with the present General Terms and Conditions. In order to finalize the order, it is necessary that the Customer accepts the terms and conditions of this contract and acknowledges that they are binding on him or her.

7./ The present contract is valid for online sales to any Customers by Service Provider.

8./ Only a person with full legal capacity over the age of 18 is entitled to purchase a ticket in the online store.

9./ The Service Provider reserves the right to cancel the Customer’s order if it detects fraudulent, speculative or bad faith use of the service by the Customer.

10./ The Customer is considered to be a consumer if the ordered product(s) serve non-commercial purposes or do not serve the professional activities of self-employed persons. On the contrary, any natural or legal person with legal capacity who carries out a commercial or independent professional activity by the conclusion of the contract is not a consumer but is considered to be a trader.

11./ In order to ensure the security of its own business and services, the Service Provider does not allow purchases where the value of an order and the number of items exceeds the usual consumer quantity. The determination of the usual consumer quantity is based on the general practice, however, the Service Provider is free to determine the value and extent of the quantitative limit of the given order.

12./ This contract and its complete wording have been published exclusively in Hungarian and in English and shall be interpreted – upon the necessity of interpretation – exclusively in Hungarian.

13./ There is no code of conduct available for the Service Provider.

Conclusion of the contract and acceptance of the general terms and conditions. Details of the Service Provider.

1./ This contract is concluded exclusively in electronic form by the fact that the Service Provider makes this contract available to the Customer via an embedded link during the purchase process in the online store, and the Customer acknowledges its entire content as agreeable to his or her will and binding on him or her by deciding to use the service and finalizing the ticket purchase process.

2./ The Customer’s intention to enter into a contract shall be indicated on the Service Provider’s online space, precisely in the online store operated on the website www.matyas-templom.hu, where the Customer can chose the tickets described under Chapter III and can place the chosen tickets in the online shopping cart, as follows:

3./ Acceptance of the terms and conditions of the present contract: After the Customer finalizes the contents of the shopping cart in the online store, at the same time as the Customer places the order, before the start of the payment process, the Customer has the opportunity to read and interpret the present “General Terms and Conditions” that can be accessed by clicking on the embedded link. The Customer may indicate his or her declaration of intent and consent corresponding to the content of this contract, as well as his or her intention to enter into a contract with the Service Provider by ticking the empty box next to the embedded link and placing the order. By accepting the present contract published on the embedded link under the title “General Terms and Conditions” and also the “Privacy Statement” of the Service Provider in the same way, the Customer submits his or her order and by paying the final amount and delivery costs to the Service Provider, the Customer decides upon the use of the service under the conditions corresponding to the present contract and to the process of data necessary for the conclusion of the present contract as described in the Privacy Statement.

/ The day of concluding the present contract is the day on which the final amount of the purchase price stated on the invoice is received in full to the bank account indicated by the Service Provider.

5./ Details of the Service Provider:

Name: The Trusteeship of the Matthias Church

Registered office and postal address: 1014 Budapest, Országház utca 14.

Location: 1014 Budapest, Szentháromság tér 2.

Registration number: 00001/2012-001

Tax number: 18334588-2-41

Email address: gondnoksag@matyas-templom.hu

Represented by: László Süllei

The service categories and the purchase price of products (tickets)

1./ The Service Provider sells its services with the current content and pricing indicated on its website. Buyers can find out about the currently available ticket types and the description of the detailed information regarding the visit to the Matthias Church and the Tower in the Ticket purchase menu of the website.

2./ The current content and pricing of the product range indicated in the Service Provider’s online store shall govern the offer, type, content and price of certain products. The content and price of the product chosen and paid by the Customer shall be deemed to be the content and price that was indicated in the Service Provider’s online store when ordering the product. The Service Provider reserves the right to make changes it deems necessary to the list and pricing of available products without prior notice, so it is entitled to update the list and pricing of available services in the online store on an unlimited basis. The contracting parties note and the Customer acknowledges that if the price of a product is incorrectly indicated in the online store, the Service Provider is entitled to unilaterally withdraw from this contract – in addition to refunding the amount paid – even if the Customer has already paid the incorrectly indicated price of the product.

The process of ordering and the fulfillment of the contract

1./ The Customer shall select the product he or she is desired to purchase by clicking on the “Ticket purchase” icon of the www.matyas-templom.hu website. During the ordering process, product and price information is subject to confirmation of the Service Provider.

2./ Product selection: By clicking on the selected product, the Customer shall select the number of products he or she wants to order and can also select the place and date of the visit.

3./ Add to cart: The Customer shall select the products he or she wants to purchase by clicking on the “Add to cart” menu icon. It is the sole responsibility of the Customer to verify that all product types, quantities and, in the case specified, other characteristics, including product pricing in the shopping cart are checked and are in compliance with the Customer’s needs and conditions. The Customer can change the contents of the cart, the delivery address and the payment method.

4./ In order to deliver the products and issue an electronic invoice, the Customer is obliged to provide real delivery and invoicing data, contact details as follows: first and last name, company name, address or company headquarters, telephone number, email address and the Customer can select it here if a VAT invoice is required. The provision of incorrectly reported, untrue or misleading delivery data and contact details is the sole responsibility of the Customer, and the Customer is thus solely responsible for the accuracy, completeness and correctness of the data provided by him or her in the web store. The Service Provider shall not be liable for any legal consequences arising from incorrect, inaccurate, untrue delivery data and contact details, including but not limited to the email address provided incorrectly, inaccurately or falsely by the Customer, and shall not be liable for any compensation or indemnification.

5./ The selection of payment method and payment for the selected product(s): The Customer shall click on the “Payment” menu item to finalize the purchase process by entering the payment details. Bank card payment method: The Customer can settle the total amount of the invoice by bank card payment in the online store – through the parter contracted to manage the payment services of the Service Provider at all times. The Customer can only use the service by choosing a bank card payment method, he or she has no option to choose another payment method (especially bank transfer or cash payment). The Service Provider assumes no responsibility for damages resulting from bank transactions.

6./ The Customer must immediately notify the Service Provider in the email sent to gondnoksag@matyas-templom.hu if the Customer’s credit card has been used and charged unauthorized in order for the Service Provider to take the necessary measures. The Service Provider hereby informs the Customer that the payment service providers may also take anti-fraud measures that restrict certain types of legal transactions or operations, for the application of which the Service Provider is not responsible.

7./ Purchase offer: By placing the order – and at the same time paying the final amount of the invoice – the Customer submits a binding purchase offer to purchase the products in the basket. This purchase offer can only be submitted and forwarded to the Service Provider if the Customer has accepted these “General Terms and Conditions” and the “Privacy Statement” made available by link during the ordering process in the online store. If the Customer does not agree with the contents of this contract or the content of the Privacy Statement published on a separate link, he or she cannot submit his or her order in the Service Provider’s system – thus without accepting the “General Terms and Conditions” and the “Privacy Statement” the order cannot be finalized. If the Customer has any comments, questions or requests for amendments regarding the terms and conditions of this contract or the data management activities of the Service Provider, he or she may indicate this in the email sent to the Service Provider to the email address stated in the present contract. In the event of the unilateral will of the Customer, if the modification requests specified by the Customer are not acceptable to the Service Provider, no contract may be concluded between the parties and the Customer may not use the service.

8./ Confirmation of the order: After placing the order, the email confirming the purchase arrives from the email address of the Service Provider no-reply@matyas-templom.hu to the email account provided by the Customer in the online store, which contains the automatic confirmation of the order receipt and the purchased tickets. The Service Provider has the right to refuse to sell the goods offered for purchase.

The condition for using the service is that the Customer prints out the tickets and bring them with himself or herself to visit the Matthias Church/Tower.

9./ Issuance of an electronic invoice: The Service Provider issues the invoice to the name and address indicated by the Customer in the online store. If you indicated your need for an invoice in advance during the ordering process, you will receive a copy of the invoice in your email account as an attachment to the email. Customer as the person ordering the service may not change its identity. The Service Provider will send the invoice to the Customer electronically to the email address provided during the order. By accepting this contract, the Customer agrees to issue an electronic invoice to the Service Provider.

In order to issue an electronic invoice, the Customer is obliged to provide accurate invoicing data and contact information, such as: first and last name, company name and tax number in the case of a company, address or headquarters in the case of a company, telephone number, email address. Providing incorrectly communicated, untrue or misleading invoicing data and contact information is the sole responsibility of the Customer, and the Customer is thus solely responsible for the accuracy, completeness and correctness of the data provided by him or her in the online store. The Customer is not responsible for the legal consequences resulting from incorrect, inaccurate or untrue billing data and contact information that do not comply with the provisions of this clause, nor is there any obligation to compensate or indemnify.

10./ Problem during the purchase process or in relation to the availability of the service: If the Customer encounters an obstacle during the process or in relation to the availability of the service or has other relevant questions, he or she can contact the Service Provider’s customer service via e-mail at gondnoksag@matyas-templom.hu email address.

The right of withdrawal/termination

1./ We would like to draw your attention to the fact that the tickets purchased under the terms of this contract cannot be refunded, and the time and place specified on the purchased ticket cannot be changed. The Service Provider informs the Customers that they are subject to point l) paragraph (1) § 29 of the detailed rules of contracts between consumers and businesses in respect of distance contracts governed by Government Decree number 2014. (II. 26.) (hereinafter referred to as: Government Decree), according to which the right of withdrawal and termination specified in § 20 of the Government Decree is not applicable, since the present contract is directed to a service related to leisure activities, for which the parties have agreed on a deadline or a deadline is specified in the contract.

2./ The Customer acknowledges that if he or she or a third person to whom the Customer purchased a ticket cannot participate in the visit, the Service Provider cannot refund the price of the ticket(s).

3./ It is the Customer’s responsibility to check the opening hours of the Matthias Church and the Tower before purchasing the ticket(s), as well as the current conditions of use indicated on the website during the ticket purchase.

Acceptance of Visitor Policy

Please note that by purchasing your ticket electronically, you expressly accept the provisions of the Visitor Policy of the Matthias Church, and undertake to comply with its provisions. The Visitor Policy can be found and familiarized with in electronic form on our website, or in paper form at the entrance of the Matthias Church.

Termination of the contract

1./ The Contracting Parties state that prior to the payment of the total amount of the purchase and if no service has been provided by the Service Provider, any party has the right to withdraw from this contract.

2./ The Service Provider reserves the right to refuse the purchase of any product, with or without justification, before the start of service provision. If the fee has not yet been paid, the Service Provider is entitled to withdraw from this contract without incurring the obligation to repay the money.

3./ The Service Provider reserves the right to refuse the service without reason and unilaterally terminate the service during the provision of the service, subject to the certification of contractual behavior on the part of both parties, in addition to any necessary compensation of the Customer.

4./ The Contracting Parties may terminate this contract in writing at any time by mutual agreement and under the conditions specified therein.

5./ The Contracting Parties reserve the right to supplement or amend this contract in writing (via email) by mutual agreement.

6./ This fixed-term contract will be concluded with the mutual fulfillment of its provisions – i.e. by using the purchased ticket(s) or, in the absence of use, by the end of the relevant calendar year of the purchase – ceases. If the Customer does not use the purchased ticket by the end of the calendar year affected by the year of purchase, he or she is not entitled to a refund. The online store indicates this condition separately to the Customer during the ticket purchase.

7./ The Service Provider is entitled to terminate the contract with immediate effect, particularly but not exclusively, if the Customer does not fulfill any of his or her obligations under the contract or violates any of the obligations contained in the contract, or otherwise exhibits breach of contract behavior. In the event of immediate termination by the Service Provider, resulting from breach of contract behavior of the Customer in relation to these General Terms and Conditions, the Customer is not entitled to a refund.

8./ In the event of immediate termination of this contract by any contracting party the Service Provider is entitled to refuse or limit the service, in view of which the Customer is not entitled to assert a claim for compensation or any other legal claim against the Service Provider.

9./ The Contracting Parties shall consider it to be in writing and accepted if their legal notice to withdraw from, amend or terminate the present Contract is sent to the other Party by email mutually accepted by the Parties in this Agreement as a form of written communication. The email address of the Service Provider shall be deemed to be the email address specified in this contract, while any email address used by the Customer as a form of communication during the service shall be deemed to be accepted.

Confidentiality, copyright protection

1./ The documents, information, intellectual products, trademarks, know-how made available by the Service Provider to the Customer within the framework of this contract, as well as all elements and structures of the www.matyas-templom.hu website (hereinafter together: intellectual product) are the property of the Service Provider, which are under copyright protection. The use of these intellectual products is permitted in all cases with the exclusive and written consent of the author.

2./ The Contracting Parties mutually undertake to keep secret and confidential any business secrets, information, documents and all other materials generated or disclosed in connection with the implementation of this contract, and never to disclose them for any reason or allow their disclosure to any third party, unless the Contracting Parties so provide in a written agreement expressing their mutual declaration of intent. In addition, they may not disclose to a third party any information which has come to their knowledge in connection with the performance and the disclosure of which would be prejudicial to any of the Contracting Parties. The Contracting Parties stipulate that, if the performance of this contract involves the disclosure of information subject to the obligation of confidentiality provided for in this Chapter, a Contracting Party may only disclose information provided in advance by the other Contracting Party in writing.

Data protection, privacy statement

1./ By concluding this contract, the Customer agrees that the Service Provider handles the personal data given during the performance of this contract within the framework of the performance of the contract and, if necessary, makes them available to its contractual partners who are processing data (eg. invoicing, issuing tickets) in accordance with the provisions of the Privacy Policy published on the website and in the online store.

2./ The Service Provider treats any personal data and information received from the Customer confidentially, does not disclose it to third parties, and does not use it for advertising, promotion or marketing purposes without the express written consent of the Customer outside this contract.

3./ The Service Provider informs the Customer that in the course of its service activities the Service Provider qualifies as a data controller, during which the Customer may manage the personal data of the relevant person (Customer) according to the Service Provider’s “Privacy Statement” published in the Service Provider’s online store.

4./ The Customer, as a person involved in data management, is entitled to receive information, inspect and receive a copy of the personal data concerning him or her. The data subject shall have the right to request the controller to access, rectify, delete or restrict the processing of personal data concerning him or her; the Customer may object to the processing of such personal data and exercise his or her right to data portability. The Customer have the right to withdraw his or her consent at any time, without prejudice to the lawfulness of the data processing carried out prior to the withdrawal. The Customer is also entitled to lodge a complaint with the supervisory authority (National Data Protection and Freedom of Information Authority). Contact details of the supervisory authority: National Data Protection and Freedom of Information Authority; website: http://naih.hu; Postal address: 1363 Budapest, Pf .: 9.; Email: ugyfelszolgalat@naih.hu; Phone number: +36 (1) 391-1400.

5./ In the area of Service Provider, at venues opened for our visitors we use electronic monitoring systems for the protection of human life, bodily integrity, personal freedom, business secrecy and property protection, which allows the recording of images. Through this, the conduct of the person concerned that the camera records is also considered as personal data. By entering the area, the cameras may record your behavior as well. The legal basis for data processing is the legitimate interests of Service Provider and the consent of the data subject. We are obliged to place a warning sign, information on the location of the electronic monitoring system in a clearly visible place, in order to inform third parties wishing to appear in the area. Such a sign or information should be provided for each camera. This information includes the fact that electronic monitoring system is being used, the purpose of recording and storing the data and its duration, the person applying the system, the storage location of the record containing the personal data and about the rights of the persons concerned. Recording the persons entering the observed area may be made and handled with their consent. The consent may also be given by an implied consent, in particular if the natural person entering the observed area enters the area despite the indication of the use of an electronic surveillance system at its entrance.

6./ The full-scale data management activity – including the provisions on the security camera system – of the Service Provider, the rights and legal remedies of the data subject are contained in the Service Provider’s Privacy Polcy available on Service Provider’s website and webshop.

Final provisions

1./ Matters not regulated in the present contract shall be governed by the Hungarian legislation in force at any time, in particular the provisions of Act V of 2013 on the Civil Code of Hungary and the detailed rules of contracts between consumers and businesses in respect of distance contracts governed by Government Decree number 2014. (II. 26.) (hereinafter referred to as: Government Decree).

2./ In case of invalidity of any provision of the contract, the legal consequences of the invalidity shall only be applied to these provisions, the invalidity does not affect the rest of the contract. The invalid part is automatically replaced by the applicable legal provisions, provided that the Contracting Parties would have concluded the contract even without the invalid part.

3./ These Terms and Conditions will not be filed and will not be accessible later. According to § 13/A of the Act CVIII of 2001 on certain issues of electronic commercial services and services related to the information society, it will be canceled upon termination of the contract.

4./ This contract is considered to be a contract concluded with the absence of Contracting Parties.

5./ The Contracting Parties intend to settle any legal disputes arising from the present contract primarily amicably, within the framework of a conciliation hearing, in the event of which fails, a court competent to settle the dispute according to the registered office of the Service Provider shall be appointed.

6./ If the Customer is not satisfied with the service provided by us, you can report your complaint to the contact information provided on the website. If the Customer is not satisfied with our services and contractual conditions and his or her complaint has not been resolved even after consultation with our staff member, you can file a complaint with the Budapest Conciliation Board.

7./ In case of initiating proceedings before the Conciliation Board, the conciliation board of the Customer’s place of residence or stay shall be competent for the proceedings. At the request of the Customer, the application may be submitted to the conciliation board of the place of performance of the contract or the seat of Service Provider or the seat of its representative body. In the absence of the Customer’s domestic residence, the jurisdiction of the conciliation board shall be established by the seat of Service Provider or the residence of its representative body, but in this case, upon request of the Customer, the procedure shall be replaced by the board of the place of performance of the contract if the place of performance is domestical. Where several consumers submit a joint application, the competent board for any applicant shall be competent for all applicants. The competent conciliation board according to the registered office of the Service Provider is the Budapest Conciliation Board (1016 Budapest, Krisztina krt. 99. III. floor 310.; Mailing address: 1253 Budapest, Pf .:10.; Email address: bekelteto.testulet@bkik.hu ; Fax: 06 (1) 488 21 86; Phone: 06 (1) 488 21 31).

8./ Contact details of the Consumer Protection Department: 1051 Budapest, Sas Str. 19. III. floor.; telephone number: (1) 450-2598; email address: fogyved_kmf_budapest@bfkh.gov.hu. The Customer can file a consumer complaint at any government window and district office in person, by mail, or by email.

9./ The Contracting Parties have read this contract as being in accordance with their will in all respects and enter into it with their approval.